Every week until 2010, Dr. Sophornnarith, director of the Kien Svay Operational District (OD), noticed irregularity of the weekly reports of some health centers in the district. The Health Center staff were not careless about completing and sending the reports, but they were expected to follow a process that created logistical problems.
For two years, the combination of Geochat and Reporting Wheel, two technologies developed by InSTEDD, has become the must-have solution for Health Centers to cope with reporting difficulties. And this approach has become a great deal, more reliable and understandable way to complete this critical reporting task.
|A Health Care Worker uses the Reporting Wheel for reporting communicable diseases in Kien Svay, Cambodia|
How is the report involved in the medical response? In fact, if the 12 infectious diseases report isn’t timely collected by the Health Center, the trend of the diseases can not be accurately detected and real time support and response to outbreaks could be delayed. Under these conditions, the spread of these illnesses could occur rapidly and easily and can trigger disease outbreaks, such as H5N1 or H1N1.
In order to improve the report collection mechanism and the communication with Health Centers, the director of the Kean Svay Operational District expressed his needs to InSTEDD.
|The weekly report received by the OD staff… |
or how to know anywhere in real-time the situation of communicable diseases.
ARI, AWD, DHF are acronyms for diseases
If the OD staff receive the reports from the health centers in real time, they will be able to provide technical support to the Health Center without delay if needed. And this is the promise of the use of this combination of Geochat and the Reporting Wheel, the two main elements of the system. For Dr. Sophornnarith, these tools are seen as the gateway to a more efficient reporting system, and ultimately, the road to the containment of communicable diseases that strike Kien Svay Operational District.
As far as implementation of these technology tools is concerned, there’s no need for the HC and OD staff to be tech-savvies.The Reporting Wheel acts to facilitate the effectiveness of the GeoChat system for health workers.
|(CAPTION : the Reporting Wheel : A costless, self-documented and intuitive tool)|
It offers therefore a long-lasting solution for the Kien Svay OD Director.
Watch here how to send the report by using Reporting Wheel:
Besides, Reporting wheel tool is provided with a user’s guide. It is easy to follow and to train health staff how to use it, usually health staff does not take more than 5 minutes to learn.
Can it detect any typing error ? the code used in Reporting Wheel consists of prime numbers, which helps to detect any wrong input by the user. In such cases, an SMS message about the error is sent to the user.
|InSTEDD iLab Southeast Asia field support staff, Yon explaining to HC staff how to send SMS|
Dr.Yi Sophonnarith is a champion leader who adopted - not without some difficulties - the new technology to enhance the traditional routine health reporting work.
He purchased and gave phones to the 18 Health Centers under his OD to use for this reporting. But the use of the system triggered many problems. In August 2010, Geochat was implemented in Health Centers to send the weekly report. Dr. Sophonnarith still had to face some difficulties with the weekly reports. Therefore, InSTEDD improved it in December 2011 by combining the use of Geochat with another tool, Reporting Wheel. It is by far easier for the HC staff to understand. In an interview with staff of Kampong Phnom Health Center, they claimed that “Using this system (Geochat + Reporting Wheel) is easier than the previous paper-based system. The report can be sent anytime, regardless of bad weather conditions. It arrives quicker and on time at the OD”. According to their words, it’s a great success, no irregularities of the weekly reports are pointed out.
At the end of the day, Dr. Sophonnarith demonstrated how easy health information system could be at the grassroot level with the real-time update of the data. In addition to the reports, Geochat + Reporting Wheel are indeed used by the OD director to send SMS, most of the time in Khmer language, to Health Centers to keep them updated with news about infectious diseases in the region, meeting reminders…
Nobody can now complain about the difficulty of the system’s use. Therefore, whenever there is a regional health workshop, he advertises the numerous advantages of this system to the other OD directors. And what about you ?